Sales and Refunds
Published: September 17, 2026 · Effective: September 17, 2026
This policy applies to MirrorVox credit purchases and monthly and annual subscriptions provided by Junsa International Limited. It explains purchases, renewals, cancellation, and billing disputes.
1. Services and purchases
MirrorVox offers credit purchases and monthly and annual subscriptions. These are digital services with no physical goods, shipping, or physical returns. Before paying, check the product, amount, currency, billing period, and included benefits.
Credit quantities, eligible features, and usage rules are described at purchase. Confirm that the service meets your needs before completing payment.
2. Subscriptions and automatic renewal
Subscriptions support automatic renewal. When you select and authorize it, your subscription renews at the end of each billing period at the interval and price stated on the purchase page until you cancel. The renewal arrangement is the one shown and confirmed before payment.
Credit purchases and subscriptions are separate products. Buying credits does not itself authorize subscription renewal. Complete cancellation before the next renewal charge to avoid entering another billing period.
3. Cancelling a subscription
Cancellation stops future automatic renewals. Your paid subscription benefits remain available until the end of the current billing period. Cancellation does not immediately end those benefits or automatically refund payments, including a prorated refund for remaining days.
Use the subscription management option provided in your account. If it is unavailable or you cannot complete cancellation, contact billing@mirror-vox.com for assistance and check the cancellation confirmation.
4. Ordinary purchases are non-refundable
Except for the transaction errors described in this policy or where applicable law requires otherwise, completed credit purchases, subscription purchases, and renewals are non-refundable. Changing your mind or leaving credits or subscription benefits wholly or partly unused does not qualify for a refund.
Stopping use, cancelling a subscription, or closing an account does not itself create a refund entitlement. This policy does not exclude or limit consumer rights that cannot lawfully be excluded or limited.
5. Duplicate charges and transaction errors
If the same purchase is charged more than once, we will refund the duplicate amount after verification. Contact our billing email if the amount charged differs from your confirmed order, paid benefits were not delivered, or another transaction error occurred.
We review order, payment, and benefit records and, based on the findings, correct errors, supply missing benefits, or refund amounts charged incorrectly. Submitting a dispute does not mean a refund has been approved. We will communicate the findings and proposed resolution.
6. Failed generation and credit disputes
If a generation task fails, credits appear to have been deducted incorrectly, or a result cannot be accessed, send the task reference, time, and a description of the issue to billing@mirror-vox.com.
We review the task and credit records and communicate the outcome. A failed task does not automatically qualify for a cash refund. Any credit adjustment or other remedy depends on the verified circumstances.
7. Submitting a dispute and receiving a refund
Include your account email, order or task reference, transaction date, amount, and a description of the issue. Redact unrelated sensitive information from payment screenshots. Do not send full card numbers, passwords, or verification codes.
We will review your request as soon as practicable, ask for additional information where needed, and reply by email. Approved refunds are normally returned through the original payment method. Arrival times depend on the payment institution and bank. If that method is unavailable, we will contact you to agree on the next steps.
8. Updates and contact
This policy was published and takes effect on September 17, 2026. Updates will state when they apply and will not retrospectively reduce rights attached to existing orders.
Operator: Junsa International Limited. For billing, cancellation, or transaction disputes, email billing@mirror-vox.com.